Kindly note, orders are processed at our warehouse Monday-Friday (excluding holidays) within 24-48 hours of the orders being placed. Please take this into consideration when selecting expedited shipping options.
Delivery timeframes can be delayed for weekend orders, peak sale times, and public holiday periods due to overwhelming demand. Please expect delays on estimated delivery times and customer service response from delivery providers.
Once you enter your shipping address during checkout, you’ll receive a range of shipping options with associated cost so you can select the one that’s best for your needs.
For customers in Australia and New Zealand, please visit Andalou.com.au.
You’ll receive tracking information once your order is dispatched from our warehouse.
If you discover an error immediately after placing your order, please reach out to us via the contact form and we’ll do our best to help correct the error.
If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. Having this package resent to the correct address will incur additional shipping fees.
Andalou Naturals is not responsible for lost or undeliverable return parcels, so please mail your package in an insured / traceable method to this address: Andalou Naturals ATTN: Returns Department, 1470 Cader Lane, Petaluma, CA 94954. Refunds will be credited in the same form as the original payment type and will post to your account within 14 days of receiving the return.
If there is an issue with your order (incomplete or incorrect), please email the following information to email@example.com as soon as possible and we’ll guide you through the replacement process.
- Your order number
- The item you ordered
- The incorrect item you received